Privacy Policy
Please read this before you book. It covers your booking fee, changes to your appointment, and how we look after your information. Our business days are Tuesday to Saturday (we are closed Sundays and Mondays).
BOOKING FEES
- Cosmetic tattooing: $150 booking fee.
- Cosmetic tattoo perfecting session: $100 booking fee.
- All other services: booking fee of 50% of the service price.
- Your booking fee comes off your total on the day.
- Booking fees are non-refundable for change of mind or late changes, and can't be transferred to another person. If we need to cancel or move your appointment, you can choose a new time or a full refund.
- If you reschedule with the right notice, your booking fee is held for 6 months.
- Your card is securely saved when you book, and you'll be asked to agree to any late cancellation, late arrival or no-show fee being charged to it. Your booking fee counts towards these fees, so you're never charged twice.
COSMETIC TATTOOING: 5 BUSINESS DAYS' NOTICE
- 5 or more business days: your booking fee moves to your new appointment.
- Less than 5 business days: your $150 booking fee is kept.
- Less than 48 hours: 50% of the treatment price is charged.
- Less than 24 hours, or no-show: 100% of the treatment price is charged.
- The same notice applies to perfecting sessions and colour refreshers, based on the booking fee paid for that appointment.
PERFECTING SESSION
- Your perfecting session is not included in your treatment price. It is $200 ($100 booking fee) and booked around 8 weeks after your first session.
- After 10 weeks, it is booked and priced as a colour refresher.
COSMETIC TATTOO RESULTS
- Results are not guaranteed and vary from person to person. Age, skin type, lifestyle, skincare, sun exposure, medication, previous tattoos and aftercare all affect how your pigment heals. Some clients need a third session, at an additional cost.
- A colour refresher is recommended every 12 to 24 months to keep your result looking fresh.
- Corrections and cover-ups of another artist's work usually need two or more sessions 10 to 12 weeks apart, and the total cost cannot be set in advance.
ALL OTHER SERVICES: 48 HOURS' NOTICE
- 48 hours or more: your booking fee moves to your new appointment.
- Between 24 and 48 hours: your booking fee is kept.
- Less than 24 hours, or no-show: 100% of the service price is charged.
PLEASE ALSO NOTE
- Removing a treatment from your booking counts as a cancellation of that treatment.
- Appointments can be rescheduled a maximum of two times. After that, any change is treated as a cancellation.
- Arriving more than 10 minutes late may mean your appointment is cancelled and charged in full.
- You'll receive an SMS reminder 3 days before your appointment. Please reply "Yes" to confirm, or let us know straight away if you need to change it.
- Had your brows or lips tattooed before? Approval is needed before booking. Email 3 clear, unfiltered photos (full face, left brow and right brow, no makeup, natural light) to info@browsbygeorgiana.com.au and allow 1 to 2 business days for a reply. If you book without approval, your appointment will be cancelled and your $150 booking fee kept.
- Training: the course balance is due 2 weeks before your course. Cancelling within 2 weeks, or not attending, means the full course fee applies.
YOUR PRIVACY
- We collect your name, contact details, date of birth, answers to our health questions, consent forms, treatment notes and before and after photos. We need these to check a treatment is safe for you, to do it properly and to keep an accurate record of your care.
- Your information is kept securely in our booking system and only seen by us. We never sell it. We only share it with the systems we use to run the studio, such as booking and payments, or when the law requires us to.
- Your card details are held securely by our booking system's payment provider. We cannot see your full card number.
- Before and after photos are part of your treatment record. We only share them on social media or our website with your permission, and you can change your mind at any time.
- We send appointment reminders and aftercare by SMS and email. Promotions are only sent if you have said yes, and you can unsubscribe at any time.
- You can ask to see or correct your information at any time. If you have a privacy concern, please contact us at info@browsbygeorgiana.com.au. If we cannot resolve it, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
BY TICKING TO AGREE
You confirm that you have read this policy, that your answers to our pre-booking questions are true, and that you agree to your saved card being charged for any fee set out above.
This policy doesn't affect your rights under the Australian Consumer Law. Full terms: browsbygeorgiana.com/terms-conditions