TERMS & CONDITIONS
ABOUT THESE TERMS
By booking an appointment, paying a booking fee, or enrolling in a course, you agree to these terms. They apply to every booking, whether made online, by phone, by message or in person.
Brows by Georgiana Artistry is a private studio in Yeronga, Brisbane. Appointment times are reserved for one client only, so late changes and missed appointments mean time that could have gone to someone else.
Business days are Tuesday to Saturday. The studio is closed on Sundays and Mondays, and on public holidays. Any notice period counted in business days does not include those days.
These terms do not limit any rights you have under the Australian Consumer Law.
BOOKING FEES
Every appointment needs a booking fee before it is confirmed. Unpaid bookings are not held.
- Cosmetic tattooing (brows, lips, corrections, cover-ups): $150 booking fee
- All other services (Brow Architecture, waxing, tinting, hybrid dye, lamination, laser tattoo removal, skin treatments): booking fee of 50% of the service price
- Training courses (BBG Academy): booking fee, as listed for each course
- Your booking fee is taken off your total on the day of your appointment. Cosmetic tattoo perfecting sessions have a $100 booking fee.
- Booking fees are non-refundable for change of mind or late changes, and cannot be transferred to another person. If we need to cancel or move your appointment, you can choose a new time or a full refund of your booking fee.
- If you reschedule with the right notice, your booking fee is held for 6 months from your original booking date. Please rebook within that time; after 6 months it can no longer be held.
- Promotions and discounts apply to the remaining balance, not to the booking fee. Existing bookings cannot be cancelled and rebooked to receive a promotion.
Card on file. When you book online, your card details are securely stored by our booking system. When you book, you are asked to agree to us charging that card for any late cancellation, late change, late arrival or no-show fee set out in these terms, and your booking is only confirmed once you agree. We will always let you know before a fee is charged. Any booking fee you have already paid is counted towards these fees, so you are never charged twice.
COSMETIC TATTOOING: CANCELLING AND RESCHEDULING
Cosmetic tattoo appointments need at least 5 business days' notice to cancel or reschedule.
- 5 or more business days' notice: your booking fee moves to your new appointment.
- Less than 5 business days: your $150 booking fee is kept as a late change fee; a new booking fee is needed to rebook.
- Less than 48 hours: 50% of the treatment price is charged (your booking fee counts towards this).
- Less than 24 hours, or no-show: 100% of the treatment price is charged.
The same notice applies to perfecting appointments and colour refreshers, based on the booking fee paid for that appointment (for example, $100 for a perfecting session).
ALL OTHER SERVICES: CANCELLING AND RESCHEDULING
All other services need at least 48 hours' notice to cancel or reschedule. This includes Brow Architecture, waxing, tinting, hybrid dye, lamination, laser tattoo removal and skin treatments.
- 48 hours or more: your booking fee moves to your new appointment.
- Between 24 and 48 hours: your booking fee is forfeited.
- Less than 24 hours, or no-show: 100% of the service price is charged (your booking fee counts towards this).
Removing a service. Taking a treatment off a booking, or changing to a shorter treatment, counts as a cancellation of that treatment, even if you still attend for the rest. The fee is based on the value of the treatment removed.
Reschedule limit. Any appointment can be rescheduled a maximum of two times. After that, any further change is treated as a cancellation, and the notice rules above apply.
How to cancel or reschedule. Reply to your SMS reminder, message us, or change your booking through the online booking link. Your notice counts from the time we receive your message.
REMINDERS, LATE ARRIVALS AND NO-SHOWS
Reminders. You will receive an SMS reminder 3 days before your appointment. Please reply "Yes" to confirm. If you need to change your appointment, reply as soon as you receive the reminder, so you are still within your notice period. Appointments that are not confirmed may be released to another client. A reminder is a courtesy: if you do not receive one, your appointment and these terms still apply.
Late arrivals. Please arrive 5 minutes early and allow for traffic and parking. If you arrive more than 10 minutes late, your appointment may be cancelled and 100% of the service price charged, because there may not be enough time to do your treatment properly. If we can still see you, your treatment may be shortened and the full price still applies.
No-shows. If you do not attend without notice, 100% of the service price is charged and your booking fee is forfeited. Future appointments may need to be paid in full before booking.
Guests. Please do not bring children or pets. Treatment rooms are for the client only, and anyone with you is welcome to wait in the waiting area. Assistance animals are welcome in the waiting area.
YOUR HEALTH, CONSENT AND PHOTOS
Health and medical history. You must tell us about any medical condition, medication, allergy, pregnancy or recent treatment before your appointment, and keep us updated before each visit. Some conditions mean a treatment is not suitable, or that a note from your GP is needed first. Not disclosing relevant information can affect your safety and your result, and normal cancellation fees apply if your treatment cannot go ahead because of something you did not tell us.
Cosmetic tattooing is not suitable for anyone under 18, or anyone who is pregnant. Some treatments are also unsuitable if you are using Accutane, have had chemotherapy recently, have certain heart conditions or diabetes, are prone to keloid scarring, or have had Botox, a dark tan or a chemical peel recently. Ask us if you are unsure.
Consultation and consent. Before your treatment, we will talk through your goals and what is realistic for you, and you will be asked to sign a consent form. Shape, colour and placement are agreed with you before we start.
Aftercare. You will receive aftercare instructions. Following them is your responsibility and has a major effect on your result. Results affected by aftercare not being followed are not covered by any free correction.
Right to refuse or stop. For your safety, we may refuse or stop a treatment if it is not suitable, if you appear unwell or under the influence of alcohol or drugs, or if behaviour towards staff is unacceptable. If we decide a treatment is unsuitable at your appointment for a reason you could not have known, we will move your booking fee to another service or appointment.
Photos. Before and after photos are taken as part of your treatment record. We will only share them on social media or our website with your permission, and you can withdraw that permission at any time by letting us know.
COSMETIC TATTOOING: RESULTS AND AFTERCARE APPOINTMENTS
Results are not guaranteed. Cosmetic tattooing is a multi-step process, and every client heals differently. Age, skin type (especially oily skin), lifestyle, sun exposure, skincare, medication, bleeding during treatment, previous tattoos and aftercare all affect how pigment heals. Colour looks much stronger straight after treatment and softens as it heals.
Perfecting appointment. Your perfecting appointment is booked around 8 weeks after your first session, once your skin has fully healed, so we can assess and refine your result. It is not included in the price of your first session and costs $200, with a $100 booking fee to secure it. It must be done no later than 10 weeks after your first session; after 10 weeks, it is booked and priced as a colour refresher. If you have little or no natural brow hair, or your skin holds pigment poorly, a third session may be needed at an additional cost. We will talk about this at your consultation.
Colour refreshers. Cosmetic tattoos fade over time. A colour refresher is recommended every 12 to 24 months. Pricing depends on the time since your last paid appointment. Returning clients, please message us to book.
Existing brow or lip tattoos. We are selective about working over another artist's work. Corrections and cover-ups are possible in some cases, but not every tattoo can be improved. They usually need two or more sessions, and the total cost and number of sessions cannot be set in advance. Laser removal or lightening may be recommended first.
Approval is required before booking. Please send 3 clear, unfiltered photos of your full face and brows or lips, with no makeup and in natural light, to info@browsbygeorgiana.com.au. Allow 1 to 3 business days for a reply. Before you can secure a cosmetic tattoo appointment, you answer our pre-booking questions and tick to confirm your answers are true and, if you have had cosmetic tattooing before, that your photos have been approved. If you book without approval, your appointment will be cancelled and your $150 booking fee kept, because a cosmetic tattoo appointment reserves around 3 hours that usually cannot be filled at short notice.
OTHER SERVICES, TRAINING AND GENERAL TERMS
Laser tattoo removal. Removal takes multiple sessions, usually 6 weeks apart. The number of sessions depends on the ink, colour, depth, age of the tattoo and your skin, so complete removal cannot be guaranteed. Each session is booked and paid for separately unless you have bought a package.
Brow Architecture and brow services. Brow Architecture refines the shape of your natural brows. Hair grows back, so maintenance appointments every 4 to 6 weeks (6 to 8 weeks for some mature brows) keep your shape. Results depend on your natural hair growth. Tint, dye and lamination results vary with hair type, skincare and aftercare, and a patch test may be needed.
Skin treatments. Results vary between clients and often need a course of treatments. Tell us about any skincare, medication or recent treatments, as some need to be paused beforehand.
Training (BBG Academy).
- A non-refundable, non-transferable booking fee secures your place. Once you book, we order your professional kit (valued at around $1,500), print your training manual , and prepare your certificate, so these costs are committed for you from the day you book.
- The remaining course balance is due in full 2 weeks before your course starts. If it is not paid by then, your place and any payments may be forfeited.
- If you cancel or withdraw more than 2 weeks before your course starts, your booking fee is kept, and the cost of any kit, manual and materials already ordered for you is deducted from any other payments, with the balance refunded. Kit and manual items that have been purchased for you are yours to collect. If you cancel within 2 weeks of the start date, or do not attend, the full course fee applies, because your place and materials were reserved for you and can no longer be offered to someone else.
- If we need to change your course date, we will tell you as soon as possible. You can move your payments to the new date, or receive a full refund if the new date does not suit you.
- Course content, materials and recordings are for your personal learning only and may not be copied, shared or resold.
Gift vouchers. Gift vouchers are valid for at least 3 years from the date of purchase, as required by Australian law, cannot be exchanged for cash, and follow the same booking and cancellation terms as other bookings.
Prices. Prices and fees may change for future bookings. The price and booking fee agreed when you book apply to that appointment.
Complaints. If you are unhappy with any part of your treatment, please contact us within 3 days so we can look at it with you. We ask that you give us the chance to assess and help first, where you are comfortable to. This request does not limit your right to raise a concern or seek a remedy at a later time.
Your rights. Nothing in these terms excludes, restricts or changes any right you have under the Australian Consumer Law.
Contact. info@browsbygeorgiana.com.au · 0479 112 262 · Yeronga, Brisbane